Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 231 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.1 out of 5 stars in Phoenix-Mesa Area
231 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
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Customer Reviews
Built in mass production - details not so important
- Richard L.
- Verified HomeBuyer
- September 30, 2025
- Surprise, AZ
Lennar does not pay attention to details - seems more like mass productionLennar seems to focus less on details, giving the impression that their homes are produced in mass quantities.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Lennar trak
- Priscilla C.
- Verified HomeBuyer
- July 14, 2025
- Florence, AZ
Had difficulty signing in to Lennar trak. Tried half a dozen times.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Our Experience
- Nathan S.
- Verified HomeBuyer
- February 26, 2025
- San Tan Valley, AZ
Theresa our sales consultant was amazing through the whole process! Theresa was amazing to work with!!! However, our loan officer Ashley with Lennar Mortage made a MAJOR financial mistake that caused a huge financial burden on us. When we talked to Kristi about this in Theresa's absence since it was her day off she stated "well do you just want to cancel" instead of being sympathetic of the situation and try to rectify the issue. That was poor customer service on her part. However, we raised the lennar mortage issue with Theresa and she helped us get somewhat of a resolution. I still feel ...
Total Score 3
Quality 2
Trustworthiness 4
Value 4
Responsiveness 3
Lennar home buying experience
- Lloyd H.
- Verified HomeBuyer
- November 27, 2024
- Buckeye, AZ
I had issues with the entire buying process except titling and the final walkthrough with Scott and Saul. My sales rep CC was my least favorite person with this deal luckily I had my own realtors on my side to oversee her. The best part of this ordeal is Scott from the construction team always available for a call or to help in the house even after the sale. This guy is a true asset to the Lennar team. The title team another great asset to Lennar. However your sales and sales support throughout the process to include your finance people were absolutely horrible. Luckily my financial people ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Attention to detail. Overall quality of material.
- Warren M.
- Verified HomeBuyer
- June 07, 2022
- Buckeye, AZ
Some of the 30-day corrections took extra effort to fix. Some of the overhead fixtures do not lend themselves to installing a fan. The wiring is buried too deep behind junction box to access. The smart home features all require separate apps. They are NOT interoperable.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
We chose Lennar because we knew what the price was going to be not having to go to a design center and being priced out
- Michael C.
- Verified HomeBuyer
- November 25, 2021
- Buckeye, AZ
We felt fortunate to be drawn in the lottery. Many people were not. Build took two. Oaths longer than expected, but with Covid we were not surprised. Disappointed with the quality. On closing day they were still doing last minute items. A lot of items had to be put on a punch list! We were told at our one week prior to close that the house would be pristine. It wasn’t! Paint many spots on floor. Window blinds missing, paint touchups not done. Door trim missing in areas. Grout smears everywhere on bathroom kitchen tiles and bathroom tiles. It took about three months for most issues to be ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Homeowner
- Mary M.
- Verified HomeBuyer
- January 15, 2026
- Surprise, AZ
Worst, low grade construction.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
My highlight was moving into a new house.
- Peter David G.
- Verified HomeBuyer
- April 15, 2025
- Surprise, AZ
Overall buying experience was good, people were very nice and professional. Customer service is very slow at getting things done and some things that were really important to get replaced I’ve been denied. Not very happy about that when I haven’t even been in my house for 30 days yet. Like the community, everyone is friendly and nice.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lots of items not fixed in punch list before closing
- Yu Kuang L.
- Verified HomeBuyer
- December 26, 2024
- Peoria, AZ
As title what I mentioned
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 4
Good Cop Bad Cop Drill from Lennar
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Buckeye, AZ
My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated ...
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Poor final product details, great sales rep and after sale help
- Michael T.
- Verified HomeBuyer
- April 19, 2022
- Surprise, AZ
This is our second Lennar home and this one is quite poor compared to our first. Our home was well buiult but the finsih stuff - flooring, painting, grouting, cabinets looked like they were odne by a 5 year old and the place was filthy when we moved into it. We still have unresolved issues but you have good construction managers who do follow through. I'll never buy another Lennar home and the worst of it is it too almost 10 months to get a product that was quite disappointing.
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 4
Overall fine but very disappointed
- Tyler H.
- Verified HomeBuyer
- April 12, 2022
- Buckeye, AZ
First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Quick build.
- Mary C.
- Verified HomeBuyer
- January 13, 2022
- Buckeye, AZ
Quick build. Sloppy job site. Not enough info about hoa or builder.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - Not a great experience overall.
- Shanna D.
- Verified HomeBuyer
- September 23, 2021
- Chandler, AZ
Not a great experience overall.
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 2
Overall experience
- Debra C.
- Verified HomeBuyer
- June 26, 2021
- Buckeye, AZ
Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - Would not recommend at all if you are a 1st time homeowner.
- Valerie Anne R.
- Verified HomeBuyer
- June 24, 2021
- Tolleson, AZ
Would not recommend at all if you are a 1st time homeowner.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not being able to make minor changes, even at my expense..
- Daniel H.
- Verified HomeBuyer
- May 07, 2021
- Buckeye, AZ
Make sure you know what you are getting into !!!!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Construccion foreman / home warranty / poor response
- Abelardo N.
- Verified HomeBuyer
- November 07, 2025
- Goodyear, AZ
I wouldnot recomend lennar to otherhome buyers
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
All the 'fluff" doesn't help. It's a poorly built home
- Patti S.
- Verified HomeBuyer
- April 19, 2022
- Buckeye, AZ
Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - Our sales person was the worst but our building manager was absolutely
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Chandler, AZ
Our sales person was the worst but our building manager was absolutely great
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
not much at all.
- Clemente M.
- Verified HomeBuyer
- October 14, 2025
- Phoenix, AZ
I am just new here but we already have issues. My next door neighbor tells me of the problems they are having with the electrical in there home. We have experience some of the same issues. Will be wanting to get this done so we can get thinks corrected.
Lennar responded:
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. If there are still outstanding items or you would like to share additional details about your experience, please email corporatecustomercare@lennar.com, referencing this review. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
workmanship is poor frankly to the point of being cheap and inexperienced
- Anonymous
- Verified HomeBuyer
- June 11, 2025
- San Tan Valley, AZ
It may be the area I am, but the interior of the home is extremely cheap and poor. several repairs immediately with little to no resolution because they workers don’t care. the backyard wall they built is not stable and has already been redone once because the bricks were not laid evenly, since they “fixed” it they either forgot or avoided cementing parts of the wall and every end cap except two. I regret buying lennar - and putting my life savings into buying my first home with them. It’s been almost 8 weeks and I still don’t want to move all my belongings in because of the issues. They ...
Lennar responded:
Thank you for your honest review. We're disappointed to learn that your expectations weren’t met, as our goal is always to provide a positive and lasting experience. If you're still dealing with any issues that may fall under warranty, please reach out to us at CorporateCustomerCare@Lennar.com and reference this review. We'd appreciate the chance to make things right by connecting you with the appropriate support. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Rushed and false promises
- Brianne R.
- Verified HomeBuyer
- May 15, 2025
- Goodyear, AZ
I purchased a "Qucik Move In" home. I am someone who likes to thoroughly read everything that I am signing, to make sure I completely understand what I am signing but I was rushed and they attempted to hurry me along with the signing telling me several times "Its all standard" - well - I have never bought a home before so I dont have a clue what the standard is! On top of that, once we did sign, and got final full approval, we did our first home walk through, and even that felt like we were being rushed through in order to not find all the flaws, and issues with a NEW HOME BUILD. We decided ...
Lennar responded:
Thank you Brianne, for bringing this to our attention. We're sorry to hear that things didn’t go as expected, and we understand how frustrating that can be. If you’re still facing any warrantable concerns, please email CorporateCustomerCare@Lennar.com and mention this review. We’re committed to looking into it and ensuring it reaches the correct department for resolution.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 4
Mediocre at Best
- Ezekiel D.
- Verified HomeBuyer
- April 20, 2025
- Phoenix, AZ
After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so ...
Lennar responded:
Thank you, Ezekiel, for taking the time to share your feedback. We're sorry to hear about your experience and would like the opportunity to assist you further. If you still need support or would like to provide more details, please email us at CorporateCustomerCare@Lennar.com. We’ll ensure your concerns are directed to the appropriate team.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not up to par
- Anonymous
- Verified HomeBuyer
- March 26, 2025
- Buckeye, AZ
Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.
Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear the quality of your home did not meet your expectations. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
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