Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 346 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.1 out of 5 stars in Phoenix-Mesa Area
346 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
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Customer Reviews
Good Cop Bad Cop Drill from Lennar
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Buckeye, AZ
My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated ...
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Poor final product details, great sales rep and after sale help
- Michael T.
- Verified HomeBuyer
- April 19, 2022
- Surprise, AZ
This is our second Lennar home and this one is quite poor compared to our first. Our home was well buiult but the finsih stuff - flooring, painting, grouting, cabinets looked like they were odne by a 5 year old and the place was filthy when we moved into it. We still have unresolved issues but you have good construction managers who do follow through. I'll never buy another Lennar home and the worst of it is it too almost 10 months to get a product that was quite disappointing.
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 4
Overall fine but very disappointed
- Tyler H.
- Verified HomeBuyer
- April 12, 2022
- Buckeye, AZ
First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Quick build.
- Mary C.
- Verified HomeBuyer
- January 13, 2022
- Buckeye, AZ
Quick build. Sloppy job site. Not enough info about hoa or builder.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - Not a great experience overall.
- Shanna D.
- Verified HomeBuyer
- September 23, 2021
- Chandler, AZ
Not a great experience overall.
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 2
Overall experience
- Debra C.
- Verified HomeBuyer
- June 26, 2021
- Buckeye, AZ
Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - Would not recommend at all if you are a 1st time homeowner.
- Valerie R.
- Verified HomeBuyer
- June 24, 2021
- Tolleson, AZ
Would not recommend at all if you are a 1st time homeowner.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Not being able to make minor changes, even at my expense..
- Daniel H.
- Verified HomeBuyer
- May 07, 2021
- Buckeye, AZ
Make sure you know what you are getting into !!!!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
love the house, the customer service not so much
- Wayne M.
- Verified HomeBuyer
- March 18, 2020
- Phoenix, AZ
We've been in the house for about 5 months and love it. Unfortunately we have an ongoing problem with customer support and warranty "after move-in" communications and scheduling. We have a laundry list of things that have either broke or need finishing work and communication with the Lennar project manager and our sales contact has been very poor. They rarely respond to my texts or calls and in the rare instances when contractors do show up they appear at my door with no warning of arrival so some are missed because we're not home. I've repeatedly requested getting the schedule in advance ...
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Small for the price
- Michael F.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend
Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
Unfinished work and poor craftsmanship
- Curtis N.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...
Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Lennar - there were too many details incomplete, their work has so many
- Anonymous
- Verified HomeBuyer
- October 17, 2019
- Buckeye, AZ
there were too many details incomplete, their work has so many fault
Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Overall Experience was not great
- Angel C.
- Verified HomeBuyer
- October 01, 2019
- Phoenix, AZ
Countless items left to be fixed at a later time. Warranty work takes forever
Lennar responded:
Hi Angel, thank you for your feedback. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
It’s ok
- Winton J.
- Verified HomeBuyer
- September 24, 2019
- Gilbert, AZ
Hope to see it in a few months
Lennar responded:
Hi Winton, thank you for your comment. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Builders Trustworthiness
- Donald R.
- Verified HomeBuyer
- August 02, 2019
- Litchfield Park, AZ
My home was purchased through Cal Atlantic but finalized with Lennar. We chose a Chef Kitchen and we selected the granite counter top for our home. The vendor chose defective granite for me to select and gave me the impression the spots could be buffed out. To my surprise the spots remain I had the situation noted the answer I received was not what I expected . (I chose the granite and sign the form) I attempted to have the situation ruled in our favor a second time and received the same answer. I even offered to buy a different granite on the warehouse floor I was told Dale Title ...
Lennar responded:
Hi Donald, thank you for sharing your comments. We are sorry to hear about this matter. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
Construccion foreman / home warranty / poor response
- Abelardo N.
- Verified HomeBuyer
- November 07, 2025
- Goodyear, AZ
I wouldnot recomend lennar to otherhome buyers
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
All the 'fluff" doesn't help. It's a poorly built home
- Patti S.
- Verified HomeBuyer
- April 19, 2022
- Buckeye, AZ
Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - Our sales person was the worst but our building manager was absolutely
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Chandler, AZ
Our sales person was the worst but our building manager was absolutely great
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
not much at all.
- Clemente M.
- Verified HomeBuyer
- October 14, 2025
- Phoenix, AZ
I am just new here but we already have issues. My next door neighbor tells me of the problems they are having with the electrical in there home. We have experience some of the same issues. Will be wanting to get this done so we can get thinks corrected.
Lennar responded:
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. If there are still outstanding items or you would like to share additional details about your experience, please email corporatecustomercare@lennar.com, referencing this review. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
workmanship is poor frankly to the point of being cheap and inexperienced
- Anonymous
- Verified HomeBuyer
- June 11, 2025
- San Tan Valley, AZ
It may be the area I am, but the interior of the home is extremely cheap and poor. several repairs immediately with little to no resolution because they workers don’t care. the backyard wall they built is not stable and has already been redone once because the bricks were not laid evenly, since they “fixed” it they either forgot or avoided cementing parts of the wall and every end cap except two. I regret buying lennar - and putting my life savings into buying my first home with them. It’s been almost 8 weeks and I still don’t want to move all my belongings in because of the issues. They ...
Lennar responded:
Thank you for your honest review. We're disappointed to learn that your expectations weren’t met, as our goal is always to provide a positive and lasting experience. If you're still dealing with any issues that may fall under warranty, please reach out to us at CorporateCustomerCare@Lennar.com and reference this review. We'd appreciate the chance to make things right by connecting you with the appropriate support. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Rushed and false promises
- Brianne R.
- Verified HomeBuyer
- May 15, 2025
- Goodyear, AZ
I purchased a "Qucik Move In" home. I am someone who likes to thoroughly read everything that I am signing, to make sure I completely understand what I am signing but I was rushed and they attempted to hurry me along with the signing telling me several times "Its all standard" - well - I have never bought a home before so I dont have a clue what the standard is! On top of that, once we did sign, and got final full approval, we did our first home walk through, and even that felt like we were being rushed through in order to not find all the flaws, and issues with a NEW HOME BUILD. We decided ...
Lennar responded:
Thank you Brianne, for bringing this to our attention. We're sorry to hear that things didn’t go as expected, and we understand how frustrating that can be. If you’re still facing any warrantable concerns, please email CorporateCustomerCare@Lennar.com and mention this review. We’re committed to looking into it and ensuring it reaches the correct department for resolution.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 4
Mediocre at Best
- Ezekiel D.
- Verified HomeBuyer
- April 20, 2025
- Phoenix, AZ
After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so ...
Lennar responded:
Thank you, Ezekiel, for taking the time to share your feedback. We're sorry to hear about your experience and would like the opportunity to assist you further. If you still need support or would like to provide more details, please email us at CorporateCustomerCare@Lennar.com. We’ll ensure your concerns are directed to the appropriate team.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not up to par
- Anonymous
- Verified HomeBuyer
- March 26, 2025
- Buckeye, AZ
Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.
Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear the quality of your home did not meet your expectations. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Disappointed by Quality Checks & Customer Care, but Grateful for Steven’s Support
- Anonymous
- Verified HomeBuyer
- March 18, 2025
- Phoenix, AZ
Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes ...
Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear that the quality of your home did not meet your expectations. We appreciate you sharing that your New Home Consultant, Steve, provided you with exceptional ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
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