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Lennar

Lennar Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Lennar.

Read all 346 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4.1 out of 5 stars in Phoenix-Mesa Area

346 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

5 ★ 182

4 ★ 70

3 ★ 41

2 ★ 23

1 ★ 30

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4

Value 4

Responsiveness 3.9

Lennar in Phoenix-Mesa Area

View Homes

Customer Reviews

Not so great.

  • Carrie C.
  • Verified HomeBuyer
  • March 18, 2025
  • San Tan Valley, AZ

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Lennar responded:
Good morning Carrie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Should be better

  • Theresa A.
  • Verified HomeBuyer
  • February 18, 2025
  • Buckeye, AZ

Thought we would give Lennar a second chance. Only good thing about it was our salesman Cody. We received the home on time but it was filthy. We complained on walk thru but nothing changed. We cleaned it ourselves. Workmanship is below par as well as quality of cabinets, appliances. Disappointing.

Lennar responded:
Good afternoon Theresa, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with the workmanship and cleanliness of your ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Hoang H

  • Hoang H.
  • Verified HomeBuyer
  • January 09, 2025
  • Peoria, AZ

The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.

Lennar responded:
Good afternoon Hoang, thank you for taking the time to share your experience with us. We are sorry you felt rushed on your final walkthrough. Glad to see that we were able to handle the issues promptly. If you have any questions or warranty requests, please continue reaching out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 5

We were too trusting

  • Maile D.
  • Verified HomeBuyer
  • December 07, 2024
  • Peoria, AZ

I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch ...

Lennar responded:
Good morning Maile, Thank you for taking the time to share your experience in detail with us. We sincerely apologize for the issues you have experienced with your new home. We appreciate your patience as we work to address these concerns through warranty tickets. Your feedback is valuable to us, and we have shared it with upper management to ensure a more timely resolution process moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Review ih

  • Ilene H.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

Lennar responded:
Good afternoon, Ilene, and thank you for your feedback. We are sorry to hear that the design of your home fell short of your expectations. We take your feedback very seriously and will forward it to the appropriate team for future consideration. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care Team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Love the Layout, the Workmanship is poor

  • Jessica S.
  • Verified HomeBuyer
  • March 31, 2020
  • Mesa, AZ

We love the layout of the home which is why we picked it. The Workmanship is poor. We have paint runs down the banister, all across the baseboards, the subfloor wasn't installed properly in the bathroom creating tile cracks. Had that fixed and now the grout is cracked. It takes forever for someone to come out and fix anything. The outside cleaning that was supposed to be completed in November had yet to be done and it is currently March. The paint job is horrible! The banister received 1 coat, the wood is showing through, there is building dust painted into the banister. Its horrible. For a ...

Lennar responded:
Hi Jessica, thank you for providing this feedback about the issues with your new home. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Pretty disappointing

  • Christopher K.
  • Verified HomeBuyer
  • March 17, 2020
  • Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - asked to fix the light in june have not.

  • Jeffrey G.
  • Verified HomeBuyer
  • September 24, 2019
  • Glendale, AZ

asked to fix the light in june have not.they said that have no time.

Lennar responded:
Hi Jeffrey, thank you for sharing your concerns. Please email us the details of your outstanding items at corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - There are still issues with the home that there have not been

  • Allan K.
  • Verified HomeBuyer
  • December 29, 2021
  • Chandler, AZ

There are still issues with the home that there have not been fixed, that were there once I closed and moved in. Poor workmanship, cutting corners in finishing.

Lennar responded:
Hi Allan, thank you for your review. We want to apologize for any unresolved issues in your home. If you have items that still need to be addressed, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • June 10, 2021
  • Buckeye, AZ

Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you outlined regarding service following the construction of your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Waiting on work to be finish 6 months after closing

  • Nichole W.
  • Verified HomeBuyer
  • June 08, 2021
  • Phoenix, AZ

Waiting on work to be finish 6 months after closing

Lennar responded:
Hi Nichole, thank you for sharing your review. We are sorry to hear you still have outstanding work 6 months after closing your new home. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2021
  • Queen Creek, AZ

As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...

Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Good

  • Hector E.
  • Verified HomeBuyer
  • March 18, 2020
  • Mesa, AZ

I had issues and haven’t fully enjoyed my new home.

Lennar responded:
I'm sorry to hear you've had issues with your home. Please tell us more about your concerns by sending an email to corporatecustomercare@lennar.com with your contact information and home address.

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Frustrated and disappointed

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Phoenix, AZ

We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things ...

Lennar responded:
Thank you for sharing your comments about the quality of your home. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Red Rock Arizona

  • Maxie B.
  • Verified HomeBuyer
  • October 08, 2025
  • Red Rock, AZ

Biggest issue revolved around the Lennar Mortgage loan team. Kept asking for ridiculous amounts of documents and statements. Felt I was bring criminally investigated, and not purchasing a home. Even after the loan closed the loan team asked me for statements. Loan team was very difficult to work with and despite complaints to supervision and management, the loan team kept asking for documents. I had to write a statement why I use my checking account to pay my credit card bills. Far too many regular purchases made by me required the loan team for unreasonable supporting documents.

Lennar responded:
Thank you for sharing your feedback, Maxie. We’re very sorry to hear that your experience during the home buying process did not meet your expectations. If you have any questions or warrantable issues, please submit a service request using your Lennar Account to ensure it is properly documented and addressed promptly. We hope that you are able to settle into your home comfortably and enjoy it for years to come. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Don't finance with Lennar

  • David L.
  • Verified HomeBuyer
  • May 21, 2025
  • Phoenix, AZ

Lennar mortgage was one of the worst experiences ever. My family was lied to and told so much incorrect information. We were told we had to pay 60k in taxes that we actually didn't even have to pay. We ended up using NFM lending and had a much better experience.

Lennar responded:
Good morning David, and thank you for taking the time to share your experience. We are very sorry to hear about your experience. We truly value your feedback. Moving forward, we hope we can earn back your trust as you enjoy the journey of homeownership. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Home purchase

  • Broc Aaron C.
  • Verified HomeBuyer
  • February 05, 2025
  • Buckeye, AZ

Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending ...

Lennar responded:
Good morning Broc, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process, particularly with the loan process. We're glad to hear that you've successfully reached the finish line and are now enjoying homeownership. Moving forward, we hope to earn back your trust as we provide a better experience as a homeowner. please do not hesitate to submit your questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

He is helping me.

  • Jimmy T.
  • Verified HomeBuyer
  • January 14, 2025
  • Florence, AZ

My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,

Lennar responded:
Good morning Jimmy, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your loan agent. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Horrible experience

  • Nagavendar Reddy A.
  • Verified HomeBuyer
  • November 14, 2024
  • Phoenix, AZ

If I ever have to buy a home again it will not be Lennar

Lennar responded:
Good afternoon Nagavendar, thank you for your feedback. We are sorry to hear that this was a Horrible experience for you. If there are any outstanding warrantable issues, please send us an email referencing this review to CorporateCustomerCare@Lennar.com with details of your concern. For future warrantable items, please reach out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Very slow to respond to fix issues have 12 out standing issues for months

  • Steven B.
  • Verified HomeBuyer
  • April 07, 2020
  • Gold Canyon, AZ

Poor design slow response appliance package is junk

Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar, Surprise Arizona

  • Gregory R.
  • Verified HomeBuyer
  • November 26, 2019
  • Surprise, AZ

First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Buyer BEWARE

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2025
  • Queen Creek, AZ

Absolutely poor quality worksmanship well outside ROC standards the builder allows to pass inspections. Dealing with their finance team is a nightmare - failure to close on time due to their errors and still asking for more documents months after closing.

Lennar responded:
Thank you for your feedback. We are sorry to hear about the challenges you experienced with both the construction quality and the finance process during your homebuying experience. This is not the experience we aim to ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

First time home buyer.

  • Anonymous
  • Verified HomeBuyer
  • October 08, 2025
  • Surprise, AZ

Buying a first home is supposed to be a joyous, monumental achievement. For me, it turned into an unnecessarily stressful and deeply unpleasant experience, largely due to a complete lack of professionalism, empathy, and communication from the team, particularly the Lennar employee handling the initial process. The very first interaction, which should set an encouraging tone, was instead one of humiliation. While running my numbers, the Lennar representative managed to make me feel "less than"—as if I wasn't worthy of buying a home. This is unacceptable. As a first-time buyer, you already ...

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear that your home buying experience, particularly as a first-time buyer, caused you stress and frustration. We understand how important this milestone is and regret that our communication and professionalism did not meet your expectations. If you have any questions or warrantable issues, please submit a service request using your Lennar Account so they can be properly documented and addressed. We hope that we can earn your trust back by providing an improved Customer Care experience moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1