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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8988 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8988 Reviews in All Areas

Star Rating Breakdown

5 ★ 4048

4 ★ 2237

3 ★ 1527

2 ★ 733

1 ★ 443

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Buyer Beware

  • Edward M.
  • Verified HomeBuyer
  • January 13, 2023
  • OCALA, FL

Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This was my 11th house and by far the worst quality.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2023
  • Wilmington, NC

These times are unique but the true mark of reputable builder is one who is able to manage the entire building process despite them which far is from our experience. Shifting the blame to others for your end results is inexcusable and only poor management.

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Awful

  • Phillip K.
  • Verified HomeBuyer
  • January 12, 2023
  • Georgetown, TX

After being in the building industry ourselves for the last 30 years, the quality of materials and the workmanship are the worst ever. No insulation, walls not plumb, studs 24 inches apart whereas in most building codes they are 16 inches apart. Cement work was awful, no way did a Georgetown building inspector inspect the inside of this house before giving occupancy, thresholds not finished, drawers and doors on cabinets not screwed in properly, takes forever to get hot water. The list could go on and on. I would not recommend anyone buy a new home built by Pulte in this community.

Del Webb responded:
Hi Phillip, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Disappointed in the construction of my home

  • Richard G.
  • Verified HomeBuyer
  • January 12, 2023
  • Wilmington, NC

My construction was delayed and resulted in me having to stay in a rented residence more than 3 months @ $2350. Pulte has ignored my request for reimbursement. The house was not finished properly and my construction contact was not very helpful. He accused me of causing damage to a bathroom tile which is untrue. Refused to help . Very disappointed in the way the house was completed.

Del Webb responded:
Hi Richard, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP delwebb

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Worst Quality I've Ever Experienced

  • Pamela R.
  • Verified HomeBuyer
  • January 12, 2023
  • Okatie, SC

My home was not completed when I was forced to close. 45 days later there are numerous items still not completed...grout not done in tile, drywall patches everywhere, walls not square and damaged extruding drywall. My doors don't fit properly allowing air to come into the house. I can see the light from the outside. My back door threshold looks awful and I'm told that's the best it gets. My kitchen hood is bent and I'm told they will not replace it. I have 2 windows that need replacing and I don't know if they have been ordered. A cabinet door was installed backwards. I'm told it is ...

Del Webb responded:
Hi Pamela, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Sales rep LACKING TRANSPARENCY

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2023
  • Hatfield, PA

Before you sign up make sure you sit down with Nancy to go over all your upgrades so YOU know your finale price before you sign agreement of sale.

Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP delwebb

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

David hired the worst crew to work on my home. He always complains that he has so many homes that he can't oversee every little detail

  • Stephanie C.
  • Verified HomeBuyer
  • December 27, 2022
  • Griffin, GA

what I would like new home buyers to know is that the workmanship is horrible. It seems that Pulte allows the builders to hire the most UNEXPERIENECED tradesmen there is. Subpar would be a understatement. Everyday I find something new that was either not done or done incorrectly, from the poor paint job to mismatched cabinet doors. Thing not working as they should, broken items that were poorly place back to seem to be correct until you touch them. All together, if I could get refund I would, I will NEVER recommend Pulte or Sun City, I am your cautionary tale.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Beware of closing too soon

  • Marianne L.
  • Verified HomeBuyer
  • December 14, 2022
  • Okatie, SC

My experience during the build process exceeded my expectations. Lance was proactive and responsive throughout. However, I was encouraged to close with several punch list items that are still outstanding almost two months later. It seems that once you close you move way down on the priority list. Sadly, this has tainted my opinion of the house and community.

Del Webb responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com and share a brief summary of your concerns, along with your address and contact information. ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Project manager

  • Frank A.
  • Verified HomeBuyer
  • December 14, 2022
  • Summerville, SC

Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.

Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number, along with a brief summary of your concerns to customersupport@pultegroup.com. ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed overall, TONS of little problems with no end in sight.

  • Robert C.
  • Verified HomeBuyer
  • December 07, 2022
  • Land O' Lakes, FL

While we're happy to have moved in and for the most part (the big things) the house is ok there are TONS of little things that need to be addressed. In addition, we've had to have numerous items fixed and then re-fixed because they weren't fixed correctly the first time. We're now 2 months in and still have numerous issues with no real end in sight since things keep getting delayed and incorrectly fixed. Overall we're rather disappointed and for what we paid, we expected much better quality and better response to issues.

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns along with your contact information. ^TP ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Realtors need to DISCLOSE ALL MATERIAL FACTS up front! That's a FREC LAW..

  • William M.
  • Verified HomeBuyer
  • November 26, 2022
  • Port Saint Lucie, FL

Realtors did not DISCLOSE ALL FACTS. And when showing them the mortgage documents, they didn't know how to read them. Said that they "were wrong". It was a $30,000 difference! I've been in the real estate industry for many years. I need to give them a crash course in how to read a mortgage loan statement and to advise them that they have an ethical obligation to DISCLOSE EVERYTHING UP FRONT. And if you don't know something, admit it. Don't say "the bank is wrong". I was not told of the extra $195 to Town of Tradition either or the controverial path. Property manager just as rude or maybe ...

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. delwebb

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed with the experience, and the issues

  • Wendy B.
  • Verified HomeBuyer
  • November 20, 2022
  • Mesquite, NV

The overall experience has been frustrating to say the least, 11 months to build, and quality is lacking!

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Get you to settlement

  • Gary M.
  • Verified HomeBuyer
  • November 10, 2022
  • Haymarket, VA

They like to fix things after they get there money. Very bad workmen ship. People just don’t care about quality work anymore.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Defective HVAC

  • Mary F.
  • Verified HomeBuyer
  • November 10, 2022
  • Florham Park, NJ

I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Level? Right Angle? Nah, overrated.

  • Eric I.
  • Verified HomeBuyer
  • November 10, 2022
  • Summerville, SC

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

RUN !

  • Elizabeth E.
  • Verified HomeBuyer
  • November 09, 2022
  • Buckeye, AZ

Fit and finish of the home was awful. They cut every corner on material they can to save money. Be aware of their building materials and practices before making a purchase.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Like watching Paint dry!

  • Stephen R.
  • Verified HomeBuyer
  • November 06, 2022
  • North Port, FL

I would not wish anyone to have to go through a home buying experience in an over 55 community like we just have! The whole process was poor but like a lot of people we were caught up in the boom market which builders have capitalized on. Eventually we moved into our new home 7 months after our scheduled time. Overall the design is very poor and lacking basic understanding of the age and stage of who they are building for!

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not a good experience!

  • Marcy P.
  • Verified HomeBuyer
  • November 06, 2022
  • Port Saint Lucie, FL

This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors ...

Del Webb responded:
We are thrilled that you are pleased with your home, but sorry to hear about the issues you experience. If you have additional feedback, we're always listening at customersupport@pultegroup.com delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Homer I think he tried to get things done to busy poor workmanship repairs warranty still not done

  • Ronald S.
  • Verified HomeBuyer
  • November 06, 2022
  • Georgetown, TX

To long to build house poor workmanship

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Horrible sub contractors

  • Ivan D.
  • Verified HomeBuyer
  • November 03, 2022
  • OCALA, FL

The workmanship was/is absolutely terrible. Sloppy work, damaged doors, windows, appliances, garage doors and the list was over 9 pages long. Paint on our floors, doors improperly hung, tile work the worst we have ever seen. Only bright spot was the head construction manager Andrew got involved and has been resolving our issues. But the inconvenience to my wife and I has ridiculous. Almost seven weeks from closing and having to endure continued foot traffic and cleaning up after repair crews.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Frustrating, lack of trustworthiness, lack of quality control, lack of taking responsibility and resolving matters – lack of the “Courage to do the Right Thing”.

  • Lyn T.
  • Verified HomeBuyer
  • November 03, 2022
  • Okatie, SC

Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

This is my third home built in San Antonio.

  • Anthony M.
  • Verified HomeBuyer
  • November 03, 2022
  • San Antonio, TX

Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Na

  • Alan M.
  • Verified HomeBuyer
  • November 03, 2022
  • Ponte Vedra, FL

Never again Worst builder ever

Del Webb responded:
Hi - We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!

  • Anonymous
  • Verified HomeBuyer
  • October 21, 2022
  • Rancho Mirage, CA

Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Ms. Sun city georgetown

  • Karen T.
  • Verified HomeBuyer
  • October 12, 2022
  • Georgetown, TX

This was a bad experience from start to finish. I couldn’t re on end this for anyine.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

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