Del Webb Reviews

Made the process seamless and easy

Our build manager (Todd) was excellent! Keep us in the loop at all times and followed up on my wife’s concerns immediately. The build actually was complete sooner than anticipated which added additional value to our positive experience! Thanks Pulte!

I want to say how impressed I was with the whole process of buying our new Pulte home in Del Webb Sun City! Everything from start to finish was great! There were a couple holdups due to Covid-19, but not to bad! We really love our new home in Sun City!

Watch them like a hawk.

Home is average - unfortunately it was a "spec" house and was already built so things could not be changed or upgraded - lots of "missing" upgrades - and a few design issues - how many doorways can be put into a area less than 10' square ? this has 5 - insane

The success of large scale home construction projects largely depends on "production housing"; ie a form of on-site manufacturing that employs speed. While this bolsters efficiency it can compromise quality.

The workmanship is less than desirable.

Good builder, however some of the subcontractors were not as good. Synergy has not been very responsive since we moved in. November 20th they did some set up with us but since then they have not been helpful. They want to charge us to come out to get the door key pad working? It never worked! We told them right away. Marios AC tried to sell us on and upgarde or something when we just wanted to get the thermostat programmed.

Major, major kudos to our Sales Agent and Field Project Manager!!! Would recommend Del Webb to friends and acquaintances! Love our new, forever home!

Good relationship w/ sales person and field mgr. Very professional. Love the community. Glad we moved here

Great home buying experience overall!

The follow-up from the sales team and the field manager to fix any outstanding issues with our home after closing was great.

We love this home. It’s quaint and in a lovely community.

Nothing was ever cleaned up in or around the sight during the entire build.

The build process to closing wait was way longer than expected. We were given completion timeline from August to September and our move in was 11/16. When moving here from another state this delay lead to many challenges and very stressful year.

The Sales staff and Field Manager we had were wonderful. The quality of materials are top notch. The craftsmanship and attention to detail could have been better although I rated above average. For the few issues I experienced, the response time lacked effort. Overall, very pleased. Highly recommend.

Ask for Tanya in the sales office. Ask for Ron as your building superintendent. Expect laborers to take no pride in workmanship and leave trash everywhere. Be VERY cautious when going to the design center. Their samples are not actual representations of what you will get in your home. Keep detailed records of all upgrades and ensure that they actually get placed into your home. Expect great service post closing date from Darryl.

I am pleased with the quality of the workmanship that went into my home. There were some issues that stalled the closing of my property, which had me in tears. I felt that I was literally interrogated by one of your sales personal. Thankfully there was an understanding Pulte employee who guided me through working out a solution to complete the sale in a timely fashion. I would not want to go through that agonizing period again and should never had to.

Staffing is inadequate. Everyone tries not enough resources

This was our 5th new home purchase. Overall, the experience was about average. One negative aspect was that Del Webb required a 20% deposit at contract, which in my opinion was excessive.

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Very smooth process. Closed early with no problems. Excellent staff.

We liked our builder very much. He called weekly and was very responsive. We have been in the house only eight weeks and have 2 issues at this time. I have been told that I could call an electrician and pay for a change. The other issue I have not addressed yet.

Before I closed, I had concerns about the granite island countertop. I was assured the sealing issue would be handled. It was not done to my satisfaction, but when I emailed Del Webb about getting the countertops resealed, I was told it was a cosmetic issue and one I would have to handle. The problem is moisture leaves a temporary stain and other things, even though cleaned, leave a stain. I have had granite countertops in homes since 2002 and never had this problem. The spokesperson at Del Webb told me my email reached them on day 31 of the 30 day limit and they would do nothing....not a positive experience! ... More

Your sales and home building staff were great to worth with - very personable and enthusiastic about their work and helping their customers.