Del Webb Reviews

Closing date delayed 3 times, many items unfinished on day of closing. No plan or communication of a plan to fix issues Can’t trust much of what they tell you. So disappointed.

Some of this is communication. I may call to check up on an issue and find someone is coming out but I didn't know it since I didn't need to be there. I get shuffled person to person on follow-up. Follow-up is not timely. I can handle scheduling for the future but I need to know and not be left with the impression someone will respond right away.

Everything was good in the beginning. We live in Colorado and are buying a new home in Ocala, Florida. Felt like we were rushed through the walk through and didn't really get a chance to look at the house throughly. We have issues with the house but unfortunately have not moved to Florida yet so we are having issues getting repairs needed. There is a wall on a pocket door which may need to be rebuilt. We have some tile which needs to be replaced. Construction was eager to move us along and only concerned about getting a good review but not really wanting to help us. We love the community and our neighbors. But their customer relations need some work. They say that they will call you back and don't or don't show up when they say they will I don't like being lied to by Chase (a service rep) They also came in our front yard when I was not home and tore up our front yard with out letting us know they were coming. Apparently they do this to every house after closing so they should have told us before it happened. ... More

Issues: 1. Master bathtub was reglazed (used); still waiting on a new one 2. Corian slabs chipped and scratched in master bath shower; still waiting on resolution 3. Paint is peeling on exterior of home; still waiting on a resolution 4. Air Conditioner is making a loud noise and AC person said it needs to be replaced 5. Electrical plates for ceiling fans are not adequate, electrical plates were installed for a regular light fixture instead 6. Garage door keeps opening on its own; repair person was here and reprogrammed the garage opener, but the issue still exists 7. A tree in front of the house died and the same tree was replaced and it is dying too ... More

Does not do as they promise.

The homes are put up quickly and often times things are overlooked r just not finished. Beware every little thing adds up quickly so it is easy to add $50,000+ to your home quit even noticing. You will spend extra of your own money fixing the shoddy taping in the garage and repainting as the paint quality is very inferior. The homes are crowded in and it seems that every inch of space is filled. However, the facilities are too small for the number of homes and they will never be able to hold events for the entire community which makes getting to know people hard. If the tell you there will be 400homesplan on 500 etc ... More

All materials builder grade. Concerns regarding poor drainage behind property. 900,000.00 home does not include linen closet!

The customer service is terrible.

All of our neighbors have had the same issues as us, so it appears that Pulte builds homes using the cheapest methods "the home building code" will allow. In example, we have a walkout rambler with an unfinished basement. You can feel the counter bounce when some walks across the floor. Everyone is having this same issue but Pulte will just tell you they did everything to code. If you bring in an engineer, they will tell you that you will need to consider strongbacks. We built a rambler previous to this about 20 years ago with an unfinished basement and NEVER had this issue. All Pulte cares about is quickly banging out tons of homes, operating like an assembly line. They're like a big corporate machine. We've already spent a ton of money on this house and will now spend more to fix this issue on our own. ... More

Don’t trust them to fix things that go wrong even one day after the close, hire someone to give you an expert opinion prior to close. They are great at giving you the run around.

I had high hopes for our beautiful new - and very expensive- home. Our construction mgr was the only reason we went through with the home build- Clinton was awesome. We had horrible experiences of being lied to and the quality of their product is horrible. Def not what we expected

Lesser quality than expected also much less follow up.

Great salesperson up front. Overall quality of work and materials including appliances after that have been disappointing..

Sloppy workmanship. Disappointed in the quality of work that has been done. And a lack of attention given to repairs.

It is questionable whether final power washing was done as there was mud on the garage floor Cleaners did a poor job of final cleaning. Painters were very careless, leaving permanent damage to flooring and concrete. Cracked windows have not been replaced. French door handles do not line up. Overall quality is not up to the claim of a high quality home.

We cannot believe how bad the quality of the work is in our house. (Kitchen has 3 lights over our island, not centered over island and no electricity) tile floors has bubbles in them. Our customer service person ( Brittney) has all this information and when I reach out about when we can expect someone to fix these problems I get no answer to my email and when I call3 times) get voice mail and no returned call. I can’t believe Del Webb has their name connected to this kind of quality in our home. And all our neighbors have the same problem .

The house is built fairly well. However, the attention given to the finishing details is poor. Our punch list is very long and after 2 months our house is still littered with blue tape showing the defects yet to be corrected. Upgrades, although costly are about medium grade .

Our salesperson Sarah was great. She has been very helpful. Wish I could say that about the construction process. We signed contract Feb. 1 and closed Dec. 16. The house was not ready to close. Lots of issues and the paint and texture job was terrible. Still trying to get everything taken care of two months later. Jesse in Warranty has been very helpful but lots to do.

After signing the contract and giving down payment to Del Webb there was very little communication from them. Now that we are closed and moved in it isn’t any better. We have been in the house for almost 6 weeks and haven’t been able to get anything done yet going through our warranty person for a leaking roof. We have some other warranty issues that have not been addressed yet either.

Our sales person was good to work with, knowledgeable and detailed. Construction of the home was slow, it took just over 1 year to complete. Our construction Superintendent was attentive during the build, however, Anthony has become non existent post build. The same can be said for his manager Ron. Text and emails are not answered, very unprofessional! At the suggestion of other residents of our community, we had our home professionally inspected within 30 days of moving in. To my slight surprise there are numerous defects including roof, hvac and windows/patio door. Build quality is definitely not what I consider workmanlike across the trades who built our home. In defense of Pulte, this is a sign of the times we all live in since Covid arrived. Not enough workers which results in unskilled labor working in a “ hurry up” get the job done situation. This is just my opinion of course. In our case the home has too many repair needs and should have been inspected pre-closing, and defective issues corrected. My hope is that Pulte’s warranty division is better than the build division. I do not consider myself a “whiner”, I just call em like I see em. ... More

We had a great sales representative and that’s about it for the good. It only upsets us greatly to rehash how awful the construction of our home is. Most expensive house we have ever built and the worst from a construction standpoint! I don’t believe anything is square in our house. Our center island is crooked and it’s the focal point of the kitchen. Our own painters were here for 2 weeks straight fixing all the baseboards caulk and walls before they could paint! It was shameful. Our painter literally told one of the construction managers “ you guys are hacks.” because he was so appalled at the incredibly shoddy workmanship! Our house was constantly a nasty mess through the entire build process. We have built 3 other homes and we have never seen the kind of filth and debris that was in this house. Our other builders always kept a neat job site and cleaned up and swept up. They’re piles of debris everywhere in this house! I shudder to think what is underneath our carpet because they never swept anything up. We are not happy at all with the construction of our house. Your builders are machines and they could care less about quality! We have lived in really well built beautiful homes so we know what they should look like. Not worth the price at all!! Your selections and upgrades were absolutely outrageous!!! All of our entry doors have to be replaced due to all the dents. Your workers are super careless! Our Pulte experience can be summed up in a few words “profits before people.” ... More

Disappointed with the time it took from contract signing to closing.

Every appliance had a problem except for the microwave! Windows leak air and condensation.

First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. in the quality of homes built ... More

In general, Pulte builds a good product. The finish work and warranty is horrible. I have purchased 2 properties from Pulte (primary (2020)& investment(2022). I am having issues with my one year warranty on my primary residence. February 2023 will be two years since I closed. I purchased a second investment home in November 2022. It was not finished at closing in November. I was assured things would be finished by mid December 2022. I left a 53 item punch list on December 1, 2022 and the repairs are not finished. (it’s Jan 11, 2023)