Del Webb Reviews

They sell you a home, tell you the name of your project manager who is supposed to watch over your home, but no one communicates. Sub contractors have no authority over what they are given to work with. Whatever wood they are given they put it up even if it is not good wood. 31 studs had to be replaced. Painters paint over muddying errors. Project managers order things for your home build and other managers steal them. To me this is not good work ethics. I closed April 5 and as of May 24, I still do not have any grass and no prospect or communication about it. Once you have closing and they have their money they pass you off to a customer care person who is an hour away and can’t seem to be reached. I recommend you get your own inspector before the 11th month so you have proof of needed repairs to be finished before your warranty expires. ... More

interior of home poorly done for price. Came from a Dell Webb built home which was great compared to this. A lot of work was required after moving in and seeing what problems were there with this house.

Too many numerous disappointments to list

Very poor workmanship on finishing work. Grout color is different throughout the house. Tile in Owner's bath is crooked and cracked. A cabinet in the kitchen is crooked. Front door and garage door not fully painted. Baseboards look like they are used. As of today, we have received "lip service" that everything will be fixed. The trades are scheduled to come May 24 & 25 to address these major issues. Time will tell if our home will be "a quality build."

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

Pulte failed on quality and craftsmanship.

Initial construction manager was clueless. Unfortunately, the replacement construction manager, who was great (Nathan), came onto the job when it was 75% completed. Builder installed wrong kitchen and doors. Sliding doors (5) and about 6-8 windows need to be replaced due to scratches and broken seals. Took 4 weeks to replace flapper in Owners toilet. 70 pavers had oil stains and were replaced. DEFINITELY NOT A QUALITY CONSTRUCTION!!

Its too early to rate quality and value. Trustworthiness is low as our field manager disappeared and would not return calls or texts. Other neighbors have the same experience so that tells us that management instructs the FM's to ignore calls and therefore you get an F in responsiveness. We still do not have screens for the windows, some of the vegetation in front is already dying (not sure if its a sprinkler problem?)

Community itself is beautiful but my house is far from where it should be. Subcontractors slap everything together with 0 care. So many things need fixing.

I really don’t think I would recommend anyone to buy a Pulte home.

We waited six months for the house to be finished and having built and owned 5 new homes and two custom builds this has been the worst product for the price. Caulking , molding , painting both inside and out very poor , several shades do not work and the dish washer was not hooked up at all. Your support teams are so so as of this point we have not receive a punch list ….

I SAW EMPTY BEER CANS IN HOME AS IT WAS BEEN BUILT

I do not have a pinnacle!!! I am in a villa!!!!! Responsiveness is terrible!!! Workmanship is careless, shoddy & poor quality. The “Pulte Promise” of “Quality Build” is lip service. You hire low paid, unqualified workers who have no craft or expertise!!!

We had moved in a week ago, and our superintendent had quit before we got here. Many items unfinished and no one to get assistance from. Contacted Customer service with several work orders and have had no response back after a week. Have had much better customer service with past builders in other over 55 communities.

I guess it ok !

We had 3 different field managers during the process and the lack of communication and follow through was disappointing and ridiculous. It took 13 months to complete our home and the final 8 weeks of the process went well with the newlya assigned manager. My entire home was floored with the incorrect flooring and I actually brought that issue to the field managers attention! He had no idea the floors were wrong but claimed he was at the home daily. I only received information or got questions answered if I reached out to them. I did get the VP involved during the final stages due to the fact that my home sat stagnant for 6 weeks. The cabinets in the kitchen are a level 5 upgrade but have so many issues such as nail holes, light rail installed crooked, and blemishes - they look so cheap for an Echelon Series home. Tile is cut so badly in master bathroom - clear caulk doesn't hide the imperfections. ... More

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

We are happy to be in the community. People are very friendly. However, Pultry uses subcontractors that don’t care about the quality of their work. Still waiting on getting repairs completed

Rude, non responsive builder on my house.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good

The sales lady in the beginning was not that helpful and gave me NOTHING of information, fortunately she was replaced, Day one (final walk-in) with the emotion we did not see lot of defects in both the apartment as well as in the building: horrible painting finishing (my husband had to repaint), wood floors with holes, wood window cases with crashes, kitchen counter damaged, building doors not working, Garage doors randomly working, Garage extremely durty. I hope this helps

Yard is a mess. Craftsmanship is below par and return of messages is slow

I’m disappointed in the workmanship, attention to detail, and poor quality in my home. I have submitted several requests for repair to the warranty department. I hope the problems will be fixed. The person in the warranty department handling my requests was out for 2 weeks, so that has delayed the issues being addressed. I’m disappointed that the project manager delivered my house this way and the cleaning off my house was very poor.

The home was delivered six months after the projected closing date. The ceiling in the gathering room had to be resurfaced and repainted and doesn’t match the original making a house look like it’s not new. Interior workmanship is inferior when it comes to caulking, baseboard millwork, painting, uneven flooring, door mounting, some windows are cosmetically damaged and the frames need repainting. The French doors and entryway doors are not hung properly. All interior windows are missing their interior panels to hide screws. The house was far from being cleaned when we moved in. We had to clean almost everything, countertops, floors, and walls, they were paint splatters over the entire house. Since we were able to visit the job site every day contractors were not held responsible for keeping the jobsite clean as Pulte advertised and placed signs. Food, empty beverage bottles, and general garbage was left on our lot frequently. Quite honestly we were not excited about moving into our new home because of the number of issues that needed to be addressed. I have heard that our issues were pretty common with all the builders in the Port St. Lucie area. This is unfortunate. Our warranty person met us the first day we moved in and has been responding to our concerns. Presently I’m feeling that our issues will be addressed. I feel it’s unfortunate because many of these issues could’ve been addressed during the construction process and could’ve taken a lot less man hours to rectify than doing it after the fact. ... More

The sales process was great, and we were kept in the loop during the build. The closing date came unexpectedly as I was told we would be closing much later in the month. The house was not ready for the walkthrough. Doors were still being hung and the house was not finished for our inspection. We're 6 weeks post-closing and 4 weeks after moving in. Customer Care is just now starting to address our issues.