Del Webb Reviews

We bought the Sanctuary model in Dove Mountain and we had very limited choices in interior selections. If you are buying in Arizona, ask to use the Phoenix Design Center which apparently has more choices. The closets, laundry room and pantry are very basic. Many people in Dove Mountain had to do modifications after they moved in, Pulte uses material that maximizes profit such as compressed paper for door jambs, the paint choices are virtually non-existent.The community is great and friendly which is why we chose Dove Mountain. But for the price, we really expected better quality.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.

Workmanship on building home was good. Finishing items had a lot to be desired. Things not noticed until you are actually living in home. Location of outlets in rooms could be better. Wish certain options were offered (walk in shower, stove top with separate oven/micro.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

HOA Mgr does not answer emails or phone and home punch items still not fixed.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.

This is our second Pulte home. We’ve found workmanship to be very good. Sturdy and well built homes.

My wife and I were very surprised with the amount of options and choices we were allowed to make. We feel we got a custom home for a track home price.

The rep that did the virtual walk through (because of Covid-19) was excellent really knew his stuff. There were a few minor issues that need to be addressed and based on what I have experienced I expect them to be handled in a timely manor. Because of the Covid we are transitioning to our new home in phases we hope to be settled in soon. I would highly recommend the people we worked with. We are putting together a punch/warranty itemized list that needs to be addressed. I expect that it will be addressed and resolved to our satisfaction. Check back with me in 6 months and 1 year.

Colleen did a great job supporting me through the planing and purchase.

Covid was used as a convenient excuse for delays.

Building Supt. Great guy to work with

The supervisor was great and delivered on time kept us informed of progress. However the pool company has given us a hard time with regards to the auto fill not working properly and causing excessive water bills. Their answer was we are not responsible for water usage and you should shut off the auto fill control valve

This builder is the best, but covid affected everything...not the builder's fault

Nice floor plans,Friendly and helpful staff, Stands behind their product.

From almost the beginning where provided misinformation and found the people we worked with to be rigid and on accommodating beyond reason.

Excellent experience from start to finish. Top quality builders-highly recommend!!

Our field manager was absolutely the best. Communicated extremely well during Covid 19 build. He was attentive and on top of any problems. Would do another build in a heartbeat if I could have the same Field Manager.

Monitor the construction from scratch. Check finish of work done. The Loft installation of HVAC was poor - the unit is fine but its installation is not up to standard and appears unfinished, also the site was listed as a store room but the installation blocks any entry to the possible storage area - management/planning ???

All in all a good experience

The attention to detail stands out. The field manager took time to explain every aspect of the home and recommended what needs to be done to maintain it well. It was most comprehensive and appreciated.

Job foreman was knowledgeable and went out of his way to make things happen and paid attention to details

I was pleased by how much I was informed during the building of the home and the quality of the build.

We are so happy with our home. It is just beautiful and spacious. The numerous options offered were great and right in line with current design trends. Our project manager was terrific and communicated with us often as to progress of our home, which made us feel so comfortable.