Del Webb Reviews

Samantha my sales agent was wonderful, and CHRISTOPHER the field manager also did a very fabulous job. I have a few issues that need to be resolved, and the response for #Warranty is a little bit slow.

Good experience we’re bringing in our friends

The community amenities The value of the house

not a luxury experience, poor internal communications between builder, mortgage, and in house title company, salesperson excellent and carries the burden for the brand. DWRM seems to have really gone down in neighborhood quality in these last phases. Dirty work sites, skimpy landscaping etc.

Construction issues were minimal and addressed in a timely manner.

the workmanship has declined over time trying to get people in ASAP. the workers don't seem to care about doing the job right they just want to do it fast. I think the builder is wasting too much money redoing jobs that should have been done right in the first place. It causes money being lost and bad PR. I'm willing to talk further about this with anyone

The builder papers everything which can be overwhelming but at the end of the day that is actually a good thing as it supports the purchase and gives you confidence that Pulte stands behind what they build and what your rights are etc. in terms of 1 year bumper to bumper warranty, structural warranty, etc. Is everything perfect, no of course not but overall very pleased with the process and professionalism exhibited across the board.

The house was essentially complete except for the appliances which were all installed within 6 weeks. Awesome

It’s clear that management is not focused on client satisfaction. There were too many issues at closing that still have not been addressed. Trying to get someone to work on the issues has been frustratingly hard.

Friendly greeters at Sales office, nice designs of model homes, however; time consuming to get a lot & commitment to built. Felt like the development did not have enough quality skilled craftsmen working on different stages of the home. Pleased with the Warranty person but he maybe over worked because of the lack of having to redo work from previous groups with no pride in their work. Isn’t work a reflection of integrity?

Del Webb is such a great and safe community. Being a new neighborhood, houses are still being built when we moved, and witnessing how they are built gives me more confidence on how my own house was built.

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

Extended time it took for build vs estimate. Quality control is at best average. You need someone watching every step of the build to insure things get done properly.

When we first bought out lot and started building We were very excited. . Del Webb had a great building reputation. Boy had things changed. The workmen ship was terrible. No pride at all in anything that was done. They put towel racks up that didn’t match, shower handle that was much smaller than the other one next to it, cracked tiles on the roof, air conditioner wasn’t hooked up right, windows scratched, No screens for the sliding glass doors.There was more grout on the tile than in between the tile. Cheap paint on walls. U can go on and on. Two months later we are finally starting to get things fixed. They call it warranty work which I call work that wasn’t done correctly the first time. Warning, get your own inspection after u close. You’ll be very surprised what they find that Pulte passes. We moved here because of all the amenities and things are so crowded already u can’t do anything. My suggestion, don’t buy here. They promise stuff and don’t tell you the truth and don’t deliver. ... More

Great location and floor plans

Way too many issues with the work that was done. I think the time it takes to get things fixed is apart of their overall plan. Put your life on hold waiting for things to get fixed hoping you will fix them yourself. There seems to be no priority to make things right. Their preferred pool provider is as bad a Pulte homes with excuses for everything. The pool was dug in October and we still just have hole in the ground with plumbing and electrical complete. This is our third Pulte home and has been the worst experience.

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

Builder works hard to deliver a quality product on schedule. Sales office keeps buyer informed of progress on the build.

The structure of the home I feel is very good. The location of the home is very nice. The details of the inside of the home, the workmanship is lacking, perhaps due to Covid and lack of workers? Perhaps the Field Managers have too many homes to keep track of? They have a warranty. Supposedly ALL those workmanship issues will be resolved w/in the year, so time will tell.

Everything went well with buying experience. Any issues we had after moving in were taken care of.

Great location and great design.

Siobhain, Josh, and Zach were amazing thru the entire process. They met many of the supply chain challenges with solutions and honesty! I would highly recommend Pulte Homes and these folks that work for them!

Project manager is assigned many houses under construction which takes away from the personalization that they should have with each new home built. When it comes to workmanship, there isn't any. Slam, Bam, lets get it done.

Overall, we were happy with our buying experience and are happy with our home. The quality is better than some other homes we have seen built in the area. Communication from the builder could have been better. For example, if you want to get your mortgage from someone other than Pulte, make sure to ask what information they need and when. We felt like we were forced into a mortgage with Pulte Mortgage, although the rate was very good. Pulte Mortgage is difficult to work with. When it was time for our appointment for upgrades and choosing color schemes, we were only given partial information ahead of time so we felt pressured to make quick decisions on those things we had no information on and would have chosen differently if we had the needed information beforehand. Upgrades are more expensive than they should have been, in my opinion. Also, we payed for dedicated 20 amp outlets in the garage. 20 amp lines and breakers were put in, but we only got 15 amp sockets. We were told they can’t or won’t fix that. Our home came with a wet bar option. We wanted the cabinets, but no sink and were told that wasn’t possible; yet the neighbors were allowed to eliminate the sink and get the cabinets in their home. Why the difference? So a buyer needs to work hard to make sure they get what they really want. The landscaping and sod leave a lot to be desired. I would recommend having an outside inspector inspect the home before purchase and at 11 months. Pulte is more likely to fix the things in the inspection report and the inspector will often find things the buyer misses. Having said all that, I do not have any overall regrets about purchasing this home. ... More

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.