Del Webb Reviews

Overall, a good construction experience. One problem was coordinating construction decisions remotely from NC. Construction monitoring and reviews went more smoothly as we had relocated to a local apartment. Construction staff have been helpful in resolving minor issues. Frustrating issue is delivered KitchenAid refrigerator was not cooling/freezing correctly on day one. Although a loaner refrigerator has been provided, it is not what was ordered.

I don’t have anything to say

Mgr was very knowledgeable, helpful and friendly. This is the 3rd new home we’ve built and while nothing is ever perfect, I would rate Pulte better than Toll. Fixing issues so far has been a little frustrating. Not the fault of our warranty manager, but all the moving parts and delays with labor and materials.

Bruce was wonderful to work with from a sales perspective. He kept us informed of the progress of the construction, even there were issues. Pulte: The building structures; walls and roof trusses, are manufactured off-site so, there is no opportunity to make minor adjustments in locations of doors, wall layouts, etc., to accommodate specific homeowner desires. Low voltage wiring, internet and coax cabling scope of work does not include completion of cable terminations at access panel. Homeowner is required to hire a separate contractor / vendor to make these terminations. Rough grading of development leads to significant slope differences between houses. When the final grading is completed, the slopes and distances between the adjacent houses created sharp V at the property lines, which will make installation of fences and mowing of lawns more difficult. The final grade materials and installation of sod leaves ridges, it does not appear that it is rolled after installation to even out and secure the sod to ground. Response time to warranty items take a longer than needed time to resolve, even when contractors are on site working on adjacent houses. ... More

The buying experience was great but it seems that the organization is either not staffed for a quick response or not interested in resolving issues promptly.

Overall we are happy with the new house. We are a little disappointed, however, with the number of issues needing attention after closing, and the slow response to getting the repairs made.

Thank you for a lovely house. It is strange that you supply us with paperwork urging us to use a ph neutral cleaner on our grout and floors BUT then we find that your final clean-up crew does not use these type of cleaners. Being on the same page would make sense ( at least to us ). AND the carelessness of your painters would have also helped. We eventually had to do the "final" floor cleaning ourselves ( with the proper cleaner ). We have nothing in writing BUT we were told that "eventually" we would have our window screens. It would be nice to air out the house, so I hope this is true ( eventually ).The absence of product brochures is annoying and more care should be given to make sure these are supplied. for every product supplied, We do feel that the overall quality of the home is apparent and we are happy with our purchase. ... More

Robert was great. Tim listened to our concerns but was hamstrung with the low skills of the labor pool. Design of home was great however don't expect to be allowed to make electrical or plumbing changes. (electrical outlets in wrong positions, both outside water faucets are on front sides of home, none in rear). Drywall finish in certain areas leaves a lot to be desired. Again this goes back to the quality and pride of those in the labor pool. Overall I would not hesitate to purchase again even though I know I must spend a lot of time finishing the home's interior.

This is our second home we've had built and it just not like it was with our other builder. Granted our last builder was local and very accommodating. I would chose Del Webb again simply because we love the neighborhood. We didn't move here for the house. It's 1/2 the size for the same price. It's amenities and lifestyle that drew us to the neighborhood. I believe that is what Del Webb is known for and so far I totally agree. Lots of great people. Good house but we've had several things we've had to fix to date. Also we noticed our neighbors houses already need new paint in parts. They just don't make them like they used to. ... More

Happy with our home, but always room for improvement.

We are happy with our home.

For someone that has worked selling materials to custom builders for over 40 years my house was built as I expected

Somewhat disappointed with the lack of craftmanship / workmanship in our new home. From the general lack of cleanliness upon receipt to sloppy paint / drywall finishing and trim work, the level of quality did not match our expectations. Both the pre-walk review & the pre-closing review were too short in duration to adequately identify and address all issues. Quality needs to be built-in, by the individuals performing the task, not inspected in / reworked after the fact. It is clear that not all the Pulte vendors take ownership for the quality of their work.

Construction manager was easy to work with and listened to our concerns. Found the sales process to be questionable in that not all options were reviewed or explained well. Definite misunderstandings in the design phase. Some areas had construction changes that were not part of the original specifications and not covered with us. Took some negotiation to get what we needed and what our floor plan showed. Quality in some areas is questionable. So far the warranty process is working well and the individuals have been very helpful. Love the community.

Pulte builds a quality home but doesn’t finish it off with quality. Finish paint, door operation, caulking leaves something to be desired. Warranty response is slow and incomplete, leaving owner doubtful that problems will get resolved.

Took way too long for completion.

Sales office was a great experience. Design center is after contract signed. Standard options are limited. Upgrades cost a lot and really add up. Tile work and painting in DWCE is not great. Plan to have done again within 2 years, especially outside. Have a beautiful premium lot but builder did not plant on green space at back of lot that is covered with very tall weeds. Unsightly and disappointed in that. Builder Manager Austin was great to work with. Communication at least weekly during build was impressive. Punch list not too long.

This was my first experience in new build. It took 10 months. The final “aha” walking in the door to see the end result was surreal. Looking forward to living in a new community.

As first time having a home built we found the process in purchasing the home went very smoothly. The home was finished pretty much on schedule. What we found was that the painting and finishing touches. Overall a good experience.

My Field Supervisor was excellent but unfortunately some of the contractors Pulte used were not. Some of these contractors. especially painters, did very poor work and seemed to have no accountability or supervision.

We love the home, neighborhood, and amenities. Salesperson (John) and site manager (Jared) were great, but getting warranty issues looked at and completed has been problematic.

The sales experience was great but would have liked more information/instruction on the smart home options. Building process was good but rushed at the end. Not everything was done before we walked our home before closing.

They need to pay more attention to details in certain areas. It’s like pulling teeth to get anything taken care of after closing. Also. I was supposed to have a 30 day walk thru but that still has not happened.

Home buying experience from selecting the lot was good, although I did not go for lot with bidding, choice of floor plans were limited, and same goes for upgrades and choices of material at design center were also limited. Construction from outside looks good. Final walk through was hurried and we noticing several issues including poor cleaning of tile floors, We hired professional home inspection service and they noted number of issues which we could not see. Process of getting them resolved is through warranty service which seems slow. We are told that Pulty will take care of all the issues for a year. I will be willing to discuss if necessary. ... More

Overall it was okay but not as well done as it could have been. Salesperson left out an exterior color choice that we would have chosen, communication was spotty at times and there were too many people involved in knowing who to contact for each issue.