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Del Webb

Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9810 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9810 Reviews

Star Rating Breakdown

5 ★ 4489

4 ★ 2424

3 ★ 1632

2 ★ 781

1 ★ 484

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Del Webb - Sales , design, closing teams all very responsive.

  • Deborah N.
  • Verified Homebuyer
  • June 02, 2022
  • Chaska, MN

Sales , design, closing teams all very responsive. But do your due diligence if unfamiliar with building process- it takes patience but so far very worth it. The sense of community here is real . Construction manager extremely helpful . Things get done fast if materials and labor available. Follow up is great as well

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

The buying and closing process was smooth

  • Anonymous
  • Verified Homebuyer
  • June 02, 2022
  • FLORENCE, AZ

Even though it took a year we are moderately satisfied. The quality is ok but nothing to write home about. We lived in a new rental during the building process that had better quality then our new home. We have grout missing, scratches in our countertops and are still waiting for our drawer pulls, we are happy to live in our community but at a price of mediocre quality home.

Total Score 3

Quality 2

Trustworthiness 4

Responsiveness 3

Del Webb - There were a lot of minor workmanship issues with our home.

  • Kevin A.
  • Verified Homebuyer
  • June 02, 2022
  • Chaska, MN

There were a lot of minor workmanship issues with our home. Contractors have had to come back and fix a lot of small things. I believe it may be that the builder was putting up so many home in such a short time that contractors were rushing to get everything done. To their credit, the builder has been easy to work and responsive with in getting issues resolved. We are in a new development and communication could be slightly better for approximate timelines on certain completion items as we want to add a patio but need better timelines on when sod/irrigation/landscaping will be done before we ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Terrible workmen ship

  • Robert T.
  • Verified Homebuyer
  • June 02, 2022
  • Land O' Lakes, FL

The buying experience was terrible. Option where limited .After moving in ,it has been a nightmare because of the poor work preformed by your tradesman. It's almost impossible to get the problems repaired. Just a terrible experience .

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Weak management in challenging times.

  • Brian W.
  • Verified Homebuyer
  • June 02, 2022
  • Albuquerque, NM

Building a home during COVID and very difficult logistic/supply chain times is extremely challenging. Strong project management and communication are essential -- however, Pulte missed this opportunity. We understood the difficulties, however, it was very difficult to find out what Pulte's plans were to attack these challenges. Our 9-month project took 17 months and at least 3 (maybe more) Project Managers. This often unannounced change in PMs resulted in disjointed communications with often conflicting stories/plans. Our last Project/Field Manager Frank was fantastic! With clear ...

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 5

Del Webb - great experience from start to finish.

  • Greg C.
  • Verified Homebuyer
  • June 02, 2022
  • FLORENCE, AZ

great experience from start to finish. only 1 surprise at the end was their inability to complete our appliance package due to supply chain issues, not their fault.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

the lack of quality workmanship

  • Suzanna A.
  • Verified Homebuyer
  • June 02, 2022
  • Okatie, SC

The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 2

Great customer service!

  • Anthony I.
  • Verified Homebuyer
  • June 02, 2022
  • Ponte Vedra, FL

Everyone at Del Webb was outstanding!

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Opportunity Lost

  • Albert D.
  • Verified Homebuyer
  • June 02, 2022
  • Jacksonville, FL

The presentations were cordial, the environment was relaxing and inviting and all the models were stunning. However the finished product was less than a close second or third with respect to the build quality and craftsmanship associated with the final product. Every opportunity was available to execute at a high level however the results are mediocre at best, tainted with indifference and apathy of the trades and builders. There needs to be a higher level of expectation and oversight from management.

Total Score 3

Quality 2

Trustworthiness 4

Responsiveness 3

Untrustworthy sales staff, untrustworthy mortgage unit, untimely closing dates, unfair contract

  • Gary D.
  • Verified Homebuyer
  • June 02, 2022
  • Wake Forest, NC

Our construction manager, Joseph, was excellent. Our sales manager was incompetent, the mortgage department was untrustworthy, and the contract allowed pulte to make changes at will without the customer’s consideration. Overall, the buying and building processes were extremely stressful .

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 1

There are many quality issues with the construction of this house and the response from the builders to make repairs is slow at best. They want us to wait until 11 months for them to correct their sloppy work.

  • Anonymous
  • Verified Homebuyer
  • June 02, 2022
  • Wilmington, NC

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2

Quality 1

Trustworthiness 3

Responsiveness 2

Disappointment

  • Jane M.
  • Verified Homebuyer
  • June 02, 2022
  • Georgetown, TX

Supervisors couldn’t stay on top of workmanship that was not up to standard: kitchen slide-out drawers failed in the first week as some weren’t assembled properly. Repair on a tray ceiling to make the coffer plumb is still noticeably different color and texture. Floor tiles aren’t level and smooth and I’ve tripped on edges that stick up. I bought the new-build house in progress-not finished , drywalled and I was not permitted to make any changes to the items that weren’t even installed- like the tile floor. There is a widow sill in the master bath that has the tile company logo clearly ...

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

Del Webb - The cabinet people had to come up many times to fix the cabinets

  • Mark L.
  • Verified Homebuyer
  • June 02, 2022
  • Jacksonville, FL

The cabinet people had to come up many times to fix the cabinets as they kept falling apart front door had to be fixed because it would not close unless it was locked one of the closet doors was cut wrong Sliding glass door did not work properly had to come out and repaint numerous times what is the date for the end started dying the builder was not very good to work with

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 2

Poor workmanship and lack of response to fix and complete construction.

  • James D.
  • Verified Homebuyer
  • June 02, 2022
  • Westfield, IN

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Del Webb

  • Anonymous
  • Verified Homebuyer
  • June 02, 2022
  • HENDERSON, NV

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2

Quality 2

Trustworthiness 1

Responsiveness 1

Texas Hill Country

  • Ronald R.
  • Verified Homebuyer
  • June 02, 2022
  • San Antonio, TX

Jennifer and Matt are very good at what they do. They never let me down when buying my new home.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Pulte is not a custom home builder, they build spec homes.

  • William H.
  • Verified Homebuyer
  • June 02, 2022
  • Wilmington, NC

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

The realtor, options for the home, build quality, and lending process with the entire Pukte organization was awefull

  • Anonymous
  • Verified Homebuyer
  • June 02, 2022
  • Georgetown, TX

Beware and get everything on paper. They make a lot of mistakes through the process

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Del Webb - I have always lived by the quote, "If you don't have time to

  • Stepheny T.
  • Verified Homebuyer
  • June 02, 2022
  • Westfield, IN

I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Lack of action and fake news on completion date to small issues which held up completion in a significant way.

  • William W.
  • Verified Homebuyer
  • June 02, 2022
  • Land O' Lakes, FL

Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 2

Del Webb - My experience has been VERY trying.

  • Larry S.
  • Verified Homebuyer
  • June 02, 2022
  • Land O' Lakes, FL

My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Lack of quality

  • David C.
  • Verified Homebuyer
  • June 02, 2022
  • Summerville, SC

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 2

Pulte employees are very impressive

  • Barbara B.
  • Verified Homebuyer
  • June 02, 2022
  • Florham Park, NJ

Exceptional follow up on a couple of small issues post closing. From initial sales meeting to closing to post closing every employee has been very responsive, respectful and highly professional.

Total Score 5

Quality 3

Trustworthiness 5

Responsiveness 5

Poor communication, poor processes, delays, missed closing dates (7) and our home still isn’t finished 2 months after closing.

  • Marta B.
  • Verified Homebuyer
  • May 31, 2022
  • Westfield, IN

If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 1

House is good, Pulte's communication and customer service is super bad

  • Micki M.
  • Verified Homebuyer
  • May 30, 2022
  • FLORENCE, AZ

Pushed back my closing 3 times without any communication, which equated to an extra 6 months before I could move. This ended up costing me several thousand extra dollars because I had to pay for storage and 2 moves instead of one. Also purchased the Kitchenaid upgrade package, but they changed my cooktop to a Frigidaire without communicating anything to me. I found out about it after I signed my papers and gave them my money when I did the final walkthrough to get my keys. When I addressed the matter with Pulte, they told me to go buy it and install it myself. So I did not get the upgrade ...

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of the issues, contact information, and address. delwebb

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

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