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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12962 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12962 Reviews in All Areas

Star Rating Breakdown

5 ★ 6181

4 ★ 2607

3 ★ 1921

2 ★ 1150

1 ★ 1103

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Not Customer-oriented

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2024
  • Hilliard, OH

While designing our new home, everything has to be in the STANDARD choices, regardless of custom’s needs (health and safety issues)! After closing, all issues that I reach out to the customer service were pushed away to 3rd parties, none was resolved by the customer care department! We have spent more time and money to fix issues that they won’t help! I’m so disappointed!

Total Score 3

Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

BUILD SOMEWHERE ELSE

  • Andrea S.
  • Verified HomeBuyer
  • November 11, 2024
  • Aurora, CO

We closed 8/27/2024, moved in that same week. From the beginning we noticed a few itmes that were supposed to be taken cared of by our Construction Manager. The cans to our lighting were falling off, we had asked several times why they looked that way and he kept tallimg us he would push them back in place. when we moved in we figured out the were all missing a screw, they are all haing on by one screw. lets see how long they last. Second week in tje house we had to call Xcel energy becuse we had a strong gas odor in our kitchen. We 1st called the emergency number on the move in packet but ...

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack Of Customer Service & Responsiveness

  • Andrea H.
  • Verified HomeBuyer
  • November 01, 2024
  • Atlanta, GA

Everyone was great prior to closing. During my pre-closing walk through I identified several things that needed to be addressed, and the project manager promised that they would be done the day of or after closing. They were not, and many still have not been addressed 2 1/2 months later. In addition, I uncovered multiple additional issues with sloppy workmanship after closing and submitted requests for them to be addressed, they were no acknowledged. I escalated when I had AT&T come to install my internet and found that there was no conduit so internet couldn't be established. At that ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No response to issues and short cuts were taken

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Naperville, IL

There were issues that needed to be fixed before closing, but some weren't completed. I was assured they would be fixed, and I trusted them. After closing, the issues remained. I reported the problems and submitted requests, but I'm still waiting for someone to address them. I don't trust this builder. They took shortcuts to complete my house, and now I need to fix the problems. I'm frustrated that I can't get anyone to respond to me.

Total Score 3

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Easy at first.

  • Sabrina C.
  • Verified HomeBuyer
  • October 16, 2024
  • Santa Fe, NM

Was easy process, however we are having trouble getting the contractor come back out to fix issues that we saw on our walk down. House was not clean and found sun flower seeds in the carpet. Workmanship is not the best. Easy communication when we were buying the house.

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Could have been worse but could have been way better

  • Anonymous
  • Verified HomeBuyer
  • September 26, 2024
  • Saint Augustine, FL

I don’t even know where to begin, I probably wouldn’t go with another pulte home if I had to. Scraps left behind in my new house when I moved in, work wasn’t completed correctly. Basically no effort in making sure it was fixed correctly. Dustin yelling at my partner for having concerns over the quality of the work done on the house. Honestly it was the quality of the craftsmanship of the house that soured the whole process for me.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Construction manager

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2024
  • Macomb, MI

Disaster, nightmare with construction manager, so many unfinished jobs, , no response from him, left us hanging in there , oven and microwave cut out was wrong, wrong dimensions, has to pay so much money for installers , oven base was not build properly, chimney hood not aligned , toilets leaking , hoa is nightmare, wrong information provided at the time of purchase that we can build fence because we have dogs but now they denying us, they taking too long to approve the patio or driveway extension , can not park two cars because driveway not wide enough , if there was no appliances provided ...

Total Score 3

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Customer Service after sales sucks

  • Connie L.
  • Verified HomeBuyer
  • August 22, 2024
  • San Jose, CA

Not even willing to come out and take a look at the construction defect issues. Just Video call appointment and declined all of repairs request. All of my claims are industry standard and asked me to go to model home and take a look at it. Air conditioning rattling/vibration issue, the customer service supervisor said my neighbor have the same problem and asked me to start logging when it happens. This is not customer service! We sold a house to you so rest of them are “All your problems” We bought several properties from different builders but Pulte is the worst so far. None of builders ...

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst craftsmanship

  • LakshmiNarayana K.
  • Verified HomeBuyer
  • August 06, 2024
  • Haymarket, VA

have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Contractor

  • Albert M.
  • Verified HomeBuyer
  • August 03, 2024
  • Middleburg, FL

Pulte has a big problem in the Double Branch Community with the contractor living in unfinished homes, not to mention the using of the bathrooms in homes that are pending purchase. As, a buyer I stressed that the homes remained locked unless work was being done in them.

Total Score 3

Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Very let down

  • Richard S.
  • Verified HomeBuyer
  • July 22, 2024
  • Aurora, CO

We chose to build with Pulte because of the quality they promised. We loved working with our sales rep but our construction manager not only didn’t know what was going on, but flat out lied to us a number of times. We are two months in and still having to deal with warranty because of lazy craftsmanship. Most of our issues with the quality are cosmetic, yes, but every where you turn in the house has issues, the base boards, the paint, the door hardware, scratches on the cabinets (the most expensive cabinets they offer), countertops, toilets don’t flush, the list goes on and on. As the trades ...

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pride in workmanship is LACKING

  • Carol D.
  • Verified HomeBuyer
  • July 05, 2024
  • Hendersonville, TN

I'm very disappointed in the quality of workmanship in my NEW home. I feel that the house was thrown together and that nobody from Pulte was overseeing the build. The downstairs flooring has been an issue since before closing (8 weeks ago) and is still an issue today. I was told by Chad that once I put a rug and furniture in the room I would never notice it. There was paint left on the tile and carpet. The carpet in one room was cut and glued back together, but came apart, and the "fix" was to glue it back together again. The list of issues and sloppy work is long. Unfortunately, this has ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Richard

  • Richard R.
  • Verified HomeBuyer
  • July 05, 2024
  • Powell, OH

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Subpar at Most

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2024
  • LAS VEGAS, NV

I was continuously reassured that Pulte upholds the highest regard for quality and customer service and that was not my experience unfortunately. Many issues were left overlooked and dismissed even when brought to their attention, poor craftsmanship and skills to treat and handle higher quality materials, it felt like a wash at at point when subcontractors don’t know how to properly install, handle, or work with better materials. Disappointing customer service and evident flaws in internal communications and protocols across various Pulte departments, which intimately falls on the customer and the lack of accountability, acknowledgment, and resolution. For the premium price you’re paying for the Pulte name and product. I was sorely disappointed throughout the entire process, and after receiving my keys. My friend purchased a new Pulte build in another community (locally) during then same time and experienced similar issues, and we both had water damage and exposure to the structure and cabinetry even before moving into our brand new homes. Yet it was dismissed as “part of the process”, really upsetting. Amateur electrical work, poor (to no) attention to detail for paint lines/edges, covering nails in moldings and baseboards, uneven drywall (evident when fitting for ...

Total Score 3

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Severe disappointment - some things never change.

  • Timothy B.
  • Verified HomeBuyer
  • May 31, 2024
  • Las Vegas, NV

The process of buying/building a home with Pulte has been disappointing. Things started after the contract was signed. Design center options were no longer available despite being offered on the website. Designer did not take into consideration any of the on-line choices that were made. Pulte Mortgage's lack of communication was challenging; asking for documents over and over despite those documents having been uploaded. When we asked questions, they often were not answered, but if we were late in responding to any of their questions, we received regular "nag" emails (even if they had been ...

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not very good

  • Poonam P.
  • Verified HomeBuyer
  • May 09, 2024
  • Riverview, FL

We would not recommend others to buy.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Our brand new Pulte home experience

  • Anonymous
  • Verified HomeBuyer
  • May 02, 2024
  • SHAKOPEE, MN

We recently purchased a brand new Pulte home, moved in less than 2 months back and our experience in last 1 month has not been good at all. We had a leakage in one of the pipes in mechanical room which took almost a week to get fixed, noticed cracks on the wooden floor in few sections, bathroom lock’s doesn’t work most of the times and the walls get scratched very easily. Overall the quality of materials used in building the home are really bad and we wish we knew this before buying our dream home!

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

They are great until you move in

  • Michael D.
  • Verified HomeBuyer
  • April 10, 2024
  • Marana, AZ

I don’t have time to write some elaborate review, let’s just say make sure everything is perfect before you move in. If there are any issues after the fact they do everything but honor their warranty and workmanship. Things that were identified before we moved in or the week after we moved in have still not been fixed and I am starting to get a feeling that they won’t. Huge disappointment.

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Quality of Build

  • Alexandra C.
  • Verified HomeBuyer
  • March 06, 2024
  • Johns Island, SC

There needs to be better communication and better quality of trades. The quality was to the minimum of code rather than quality expected with the new higher prices Pulte charges. Our yard was not graded and has so many flooding issues as well as our septic was never turned on until after a month we moved in, it could have been a disaster. 1/5 of our backyard is un-usable due to mud and no grading being done. We can’t let our dogs out in our backyard because of it and it’s unacceptable being 3 months in without anyone fixing it properly.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

FLOORING AND PAVERS

  • Jack K.
  • Verified HomeBuyer
  • March 05, 2024
  • Port Saint Lucie, FL

DESIGN IN 3RD BATH IN BEDROOM ACROSS FROM LAUNDRY HAS A DOOR THAT OPENS INTO BATHROOM. SHOULD HAVE BEEN A POCKET DOOR. FLOOR TILES IN HOUSE ARE UNEVEN. PAVERS ON BACK OF HOUSE ARE BROKEN AND VERY UNEVEN . BIG GAP UNDER BACK DOOR.SUBMIITED REQUEST AND TOLD THEY WOULD GET BACK US IN 48 TO 72 HRS. NEVER HEARD BACK.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Ms Cynthia K

  • Cynthia K.
  • Verified HomeBuyer
  • January 25, 2024
  • Okatie, SC

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was ...

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Horrible home purchase experience

  • Mark R.
  • Verified HomeBuyer
  • January 25, 2024
  • Rio Rancho, NM

Paint issues, stucco issues, drywall texture issues, granite counter top issues, interior door issues, cabinet issues, plus many other including very poor follow-up from construction manager Conner.

Total Score 3

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2024
  • Naples, FL

The quality of workmanship is a 1 out of 10. Sloppy details, lack of pride, and supervisors that barely care themselves. Very quick to sell, very slow to correct mistakes.

Total Score 3

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Painters and Workmanship is Horrible

  • Anonymous
  • Verified HomeBuyer
  • December 27, 2023
  • Grayson, GA

The sales experience was good. However, the interior craftsmanship, such as tiling and painting was horrible even with paying for upgrades.

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House need to pay attention to repair

  • Andy N.
  • Verified HomeBuyer
  • December 24, 2023
  • Queen Creek, AZ

So many times people in & out to repair your house. Many problems in your house: from water to electric, to the walls (bend), bathrooms leak!! Water outside and talking with presentative who do not responds .. just by pass your requests.

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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