Lennar Reviews

This is my second Lennar purchase. The actual home buying experience was Rocki, and there was turnover in the personnel that I worked with that complicated the situation. Ultimately, we were able to resolve all of the hiccups and closed. The folks at Lennar Title were very pleasant and responsive. The Lennar mortgage team was more hit and miss. I did not feel that the homebuyer orientation covered everything that it should have, but I’m happily settling in. And generally pleased with the purchase.

All in all our experience was not too bad was very disappointed that the sales person did not tell us of another property same model that was available because she didn’t think we’d want to be on a corner lot. I only found out because I looked at the on line map on the availability and noticed that there was a corner unit available for less than what we were going to pay!

We really didn't feel like Lennar cared about our needs during the closing process. It was all about the close on the date they chose. No flexibility at all.

Loved so many things about my Lennar home, except the appliances picked, poor quality, the back covered porch was a bad choice on lennars part, it makes the beautiful home look cheap.

Be sure to check all the boxes in order to make sure you have everything in order. They are very thorough

House is nice. Purchase was not. The person I dealt with at Lennar’s office seemed to think it was a privilege to be buying this house. If it were not for the real estate agent, Barbara, the sale might not have happened. After the sale, Lennar has been good about addressing a concern with the backyard , and helpful with info to assist in upgrading the electric service beyond what would be needed in most residences.

I am pleased with the quality of the home for the price I paid. I have had a few issues and they have been quick to respond. However, Lennar mortgage and Lennar title were awful! Mortgage company messed up loan, blamed me, threatened me and delayed closing. Cost me extra to close. The title company did not send the homeowner's insurance payment (which I paid to them in closing) to the insurance company for over a month. I had to pay the insurance company and wait for them to receive payment before I got reimbursed.

Ask absolutely everything and read the contract, even if it's long. You should hire a separate inspector for the day of the inspection and acceptance of the house because you don't know what to look for except the basics, if the property comes with many defects. You should ask in advance about the exact measurements of the patio, for example, so as not to be surprised. You should ask about the appliances that are not included now, the garage door opener, which is also not included, and especially about the non-impact windows. At this point, this shouldn't be the case. The construction in general, when compared to other Lennar properties we've purchased, shows that they are increasingly using cheaper materials or contractors. Regarding the sales process, prepare for stressful days. Perhaps it's because Lennar and any construction company have many regulations and laws to comply with, but the process, unless you come with cash or with absolutely everything perfect, is stressful. Don't forget to look at other construction projects before closing a deal. The staff in general, both in sales and in the construction and delivery supervisors, are very friendly and professional, but I think Lennar's policies, processes, and regulations make buying a home one of the most stressful processes you can experience. Perhaps it's the same with all construction companies, but be sure to ask questions, inquire, and be sure of what you're buying. ... More

We have been very happy with our new home. The neighborhood is beautiful. The quality of the material is great. I like that most of the design features are chosen for you or are at least narrowed down to a few options that you know will look good. My wife and I get overwhelmed with a lot of decisions so that was useful for us. My one complaint is that it was highly encouraged to use their lendor, and our guy did not seem to know what he was doing. But overall, we love the house and neighborhood.

I am a Senior and this is my first new constructed home always bought and remodeled. The buying and completion of the sale for me being a senior was extremely difficult and so very confusing. So many many people emailing and requesting verifications and do's and dont's my head was spinning. Also some mistakes on their end when items were summitted and kept requesting same items finally I discovered why... someone at Lennar set me up to different portals for submission and they were not checking other portal. Sorry I like the old fashion way because I am not savvy on technology and the whole process was a nightmare. I had to have my children help me on most of it AND after all that the closing online ???? which was easy for certain but just did not have the WOW factor of going in person to sign and walk out with the key. It was actually blah. All the staff at Lennar were great and very nice but I did struggle for the first time in my life buying a property. With that said ....I see that with a new house the workmanship is lacking and also the details of purchasing a listed 389,000 home leaves so much for the owner to then supply the little details one would expect. Like cabinet pulls.....towel racks and rings....fans especially for those of us in Houston Texas area....gutters where a must need...also the trim throughout the home...really ??? cheap painted regular boards. I know with economy and especially since pandemic I am certain builders I guess have issues keeping the cost down...but with Lennar being a major builder owning everything from home building to the mortgage lender and everything in between sorry I am just disappointed at least for some of these things should be included. Also when a buyer does a walk thru and then workers come in to do the issues for goodness sakes they like when building the house come in and do their responsibility but do not respect the home so they bump or dent or damage other parts of the house in their process of working in your brand new home. Then you move in and see the dirty hand prints and the knocks that were made while they were in the house because this is just a job with thousands of others waiting to be worked on as well. But this is MY HOME I signed up to pay dearly for the rest of my life and I have waited a lifetime to be able to have....Lastly for goodness sakes why why why do builders use the cheapest white paint that is like powder and can not be cleaned ? I know it is the cost but has anyone asked if they would like to upgrade the paint as the buyer expense. I had to pay close to 3000 to just get the walls painted (not closets or utility room) before I ever moved in because the walls were so fragile and the fear if they are touched in anyway BOOM you have issues. Just roll in the cost of quality durable paint the first go round when house is built. I know at this price point your buyers would absolutely appreciate and willing to pay the upcharge for the better paint that Lennar would use and that would even be a FANTASTIC selling point ESPECIALLY if Lennar got out front first to offer. I have spoken .....as well as my own children that have purchased new homes and yes they were Lennar....How awful and terrible contractors paint is and impossible to keep clean and damage free even without children in ln the home. They all within just a few years of constantly touching up opted to have everything whole house inside repainted. Sorry but I feel you want my honest response ...so that is what I have given. There are so many details I love about the home...the floorplan inside and out...that mine did come with a sprinkler system...the fabulous use of space as well as most of the finishes and the community I purchased. As I said exciting event in life but as the owner I do want Lennar to have a honest review of what my experience was and is ....A lot of good with some bad. Such as life goes in all things. ... More

Love the home! But the process wasn’t all that great. No one told me the area didn’t have lights/gas so my closing was pushed back 4 months because of it. My Loan officer was GREAT!

Overall, the experience was good. However, after the home walk through was done, it was never explained to me how to submit requests for warranty. I had to google it up myself. I reached out to the Sr Construction manager (POC for the walk through) at least 2-3x and I noticed that he read my message but it was just ignored and I never received a response. If he wasn’t the POC, at least he could have directed me to the right person. Also, when we initially made an offer, the sales POC told me that I need to make the initial deposit in less than 48 hrs and gave me an ultimatum around 1230 on a Sunday. It should be noted that my agent didn’t put in our offer until late Friday night. I understand that there’s another customer who made an offer after I did (following day) but that is certainly not a good customer service on sales agent part. ... More

Have contractors take their time and put out a better finished product

We used all of Lennar companies but Lennar Mortgage didn't know how to process our loan which added 18 days to the closing as they had to reach out to Freddy Mac representatives twice and ran it through underwriting multiple times because they excluded over 60% of our income and presented most of our income as outgo/costs. It was unbelievably frustrating day after day trying to get them to get it right, which they never did. Then they paid the wrong insurance company for the home insurance which caused another fiasco as the actual insurance co kept sending us bills they were supposed to pay and the insurance co they did pay sent us a refund check. To make matters worse, Lennar Insurance answered questions on the insurance form incorrectly as they never asked us. Once the insurance co got the correct answers, they cancelled the policy. Total fiasco. Our sales representative was very helpful and honest. The quality control was less than expected and the touchup and repairs had to be done multiple times to get them fully corected. They do however have a great warranty program and the staff is great to work with. ... More

Bad experience to buy, great exoerience with sale agent, horrible closing with consierge

Unorganized, inconsistent communication, customer journey from point A to point Z. Lennar said they experienced many “glitches” when it came to our poor customer experience…Our realtor saved this deal and it is the only reason we closed on this home.

Jeff provided timely and detailed updates whenever there was an issue.

I've only been in home for a month but it seems very well built and warranty requests are taken care of promptly

We looked for quite awhile and landed in paradise just north of LA. Jasmine was beyond welcoming and knew exactly where to take us - to our dream home! Like all new homes, issues come up but the process with Dru and his team are second to none. So timely with repairs, so welcoming for feedback, and exceptional with making us feel at ease in our new community. If you are looking to move out of the city and land in paradise with a team that puts you first - Lennar is second to none!

I wish the laundry area was bigger not In front of the garage door. Also fridge door doesn't open all the way because of WALL ,that is not something you usually see when you tour home. When we bought home was very confusing because there is too many people to deal with. Also I don't remember anything about a second fee MASTER ASSOCIATION FEE, if we were told it sure wasn't made clear to us. Also we bought in NOVEMBER Still NO mailbox key so that has been frustrating, Wonder if anything will be done for the inconvenience ? Overall it's a solid home and we like it .

It was quite overwhelming during the initial process because of a ton of emails! Difficult to keep track. Once we signed, response to needs was great! AJ was great and took care of needed repairs quickly!

The process could have been better… Looks like shortcuts were taken with some issues… A week of being in the home we had no heat, the garage door needed to be repainted, and brick was coming off the house. Nonetheless, all issues were handled immediately. Our cable was cut twice by the trades building behind the house. The closing was streamlined and efficient.

Overall buying experience was good. The quality of appliances were not great and Lennar should provide better quality and long lasting appliances. Lennar Mortgage experience wasn't great. Need to improve on overall experience.

Communication: seriously lacking. Examples: 1. We were first given mailbox Keys without clearly telling the mailbox. Later mailbox keys were rekeyed without notifications 2. Lot of confusion all around regarding solar activation with sdge, sunnova and Lennar pointing fingers at each other 3. Some service items took really long for resolution In the modern era where many home owners rely on security cameras, there are serious restrictions on adding cameras.

Overall we’re very happy with Lennar’s sales team, construction team and warranty team. What was severely lacking and not a pleasant experience was dealing with Lennar mortgage and title teams. Communication from them was terrible and questionable business practices. We went with Lennar mortgage because of incentives that were being offered but we would not make that same choice again. It’s a shame that the Lennar mortgage and title teams ruined the home buying experience for us that was otherwise, very good. 5 stars for Lennar Sales, Construction and Warranty teams; 0 stars for Lennar Mortgage and Title teams! ... More