Lennar Reviews

I have purchased Lennar Homes in the past (Cal-Atlantic/Ryland Homes) by far this was the worst home buying experience. If it wasn't for the lot size and location, I should have gone with one of the other builders in the neighborhood (Stanley Martin or Providence Homes). The sales experience was terrible both salespeople were not on the same page and took a long time to get a response back. As far as the builder and follow up person they were great and overworked because they had a lot of building going on, but when I was able to speak with them they were able to respond to my questions. My opinion is Lennar has gotten too big and forgotten to focus on customer service and details. ... More

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.

Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.

Closing was nightmare for me

It’s NOT worth the headache to use Lennar mortgage for the credits the offer. Our loan took over 60 days because Patrick the loan officer was incompetent. Repeatedly asked for the same documents and did not know how to read bank statements. It caused so much stress for my husband and I.

We haven't bought a home in 15 yrs and hope we never have to again. If we ever do it won't be with Lennar. I don't know even where to start so I'll stick to the facts. First off they sent us the contract with floor plan and we were so happy....until we saw the house in person and realized they SENT US THE WRONG FLOOR PLAN!!! I kid you not, the plan we signed for had a extra flex space down stairs which excited us so much. My wife sews for a living and it was going to be a great work space and sure enough it wasn't even there. Their response...."Oops" That was a alternate draft and never should have been sent to you. WOW... and the compensation for that was Zero of course... Now lets get to closing because this is good one. We understand delays happen all the time. We knew it was a possibility but we had a buyer for our old home and took the chance of selling it and timing being out of it 1 week after our new home was to be closed.. So of course it was not a huge surprise when they called us the week of closing and emailed us and said DUE TO DELAY IN PGE METER INSTALLATION there would be a possible up to 3 week delay. I met with the builder and he said its a PGE issue they can not control and out of our hands. Well what they didn't know is I have a work contact with PGE and so I called and asked about the delay. The project manager for my track was very surprised to hear that and relay NO REQUEST for a meter has even been made. Can't make this up. So I emailed my agent and that builder to relay what I learned and get clarification. I mean maybe PGE is wrong. maybe its their error. I wanted to give my home builder the opportunity to set the record straight. Insert Cricket sound here lol. No response at all. Their silence said everything. Flash forward to when they delayed it again at closing after that delay of the " Meter" cost me over 1k in hotel bills till the home was ready I brought that up with my agent. Her response was " Well I was out of town that week and get lots of emails" She said she never saw the email and even said she did not even recall why we were delayed. Now that made me feel important lol. Sure enough I get a call the following Monday from PGE after I sent that email the rep said " Your meter was just requested?" WOW just WOW. Such blatant dishonesty and lack of integrity made me wonder how they even can stay in business. So you might be asking yourself surely you let your agent know how you felt and the end of all this. Of course I did and while she was apologetic and said I could speak to her Manager of course I was not in the mood to relive any of this. The second I got my keys I tried to put it all behind me. Then sure enough I get this email to rate my experience lol. Well we all have to lay in the beds we make. ... More

Docusign horrible to get access, first mortgage guy I felt with unhelpful and didn’t answer my questions. Paperwork had to be sent to lenders multiple times because they never received it. Never received the closing documents as they promised, had to call 15 different people to get them.signed on Halloween and I STILL HAVE NO MAIL BOX. They said they sprayed for bugs but I’m still having multiple bug issues, and the bug guy I called said Lennar never sprayed. The palms they put in the yard never grew and are dead. The contractor made promises to be about the final walk through said he would come back to fix the ISSUES and after 2 emails he’s still ghosting me. Never buy Lennar again ... More

You solar contractor does not respond to repeat calls and it says a lot about your business that you work with these contractors

We didn’t have mail for 5 weeks. Lennar changed our town and zip twice within 3 weeks and caused is to lose packages, checks, gift cards, and bills. We are still having issues to this day with address standardization. Imagine losing birthday presents and having your credit card declined at stores due to incorrect billing address issues caused by Lennar. We had to do our own research how to get mail and garbage and utilities setup. Why did I have to leave work in the middle of the day to argue with multiple postal employees in person about missing mail. Not sure why there was no guidance or support once we signed the papers. It made us feel the only thing important was filling a home site and move onto the next one. House itself is good. Water heater could be better but I’m thankful that our problems are all in the admin side. Do better Lennar. ... More

Buying and closing was unnecessarily very stressful

Our experience with Lennar Mortgage was so stressful and disorganized that we ultimately switch lender. Communication was inconsistent, they kept asking for the same documents, and we kept getting conflicting information and last-minute issues that delayed everything. The lack of professionalism made the process extremely frustrating, and we would not recommend them.

This organization is without a doubt the most inefficient and unorganized operation with which I have ever dealt. There is nothing more to add.

This was our 3rd Lennar home and it will definitely be our last. Our first two homes were fine but this last one was downright ridiculous. From the beginning it was miscommunication to no communication with Lennar lending. No one wants to take responsibility when things go wrong. Was doing conventional loan and had to repeatedly send same items multiple times before they would get entered correctly on Lennar side. Lending agent was not knowledgeable with loans despite him insisting on his vast experience.

This was the most difficult purchase of real estate that I have experienced in my 50 years of real estate investment. The entire staff need to be retrained. The title company group was the worst!

My initial experience with Lennar was rather positive as the home prices and closing promotions were appealing to me. However, as we progressed further into the homebuying process and approched the closing date, I became increasingly frustrated with Lennar. One of my biggest concerns was the delayed responses or total lack of responses I received when contacting various Lennar personnel after I had been approved for the loan and agreed to purchase the property. It was very annoying to continously contact various individuals within the organization for information and feedback regarding my home purchase, the closing date, and just general questions that I had. I was also annoyed with the closing date being set and modified twice. I needed to finalize a closing date so I could coordinate it with my planned move out date from my previous resident. There seemed to be a lack of communicatioin between the Construction team at the site and the responsible personnel in the various offices. It was also quite disappointing for me to come and inspect a new home and find many patches of dead grass around the perimeter of the home prior to even moving in. Upon pointing out these locations during the walkdown, some of these locations did in fact receive new sod. However, during the final walkdown, I identifed locations that had been previously listed with dead grass and additional locations with dead grass. I was promised that these locations would receive new sod. I closed on 8/22/2025, however, those locations still have dead grass in them. I have not contacted Lennar again about this issue due to fear of being frustrated by not receiving a positive response or no response at all. Again, I'm very disappointed with the Lennar Team's lack of responses and seeming indifference when I attempt to contact them. This has been the case in most but not all instances. ... More

We purchased a house from Lennar in Tucson AZ in 2006 which we still own, and the experience was great. When moving to NC there was no question who we were going to buy a house from; Lennar. As good as the experience was in AZ, the experience in NC has been the worst; the sales person was only nice and interested until I was hooked and had provided the deposit; after that she was not responsive, never remembered conversations, would promise one thing one day, deny promising it the next, not show to meetings, and this went on all the way to the closing. The final walk through was interesting; the grass in part of the backyard was dead, and it was a battle to get it replaced, the agent wanted to force us to accept, we refused to and we had to hold the acceptance of the house until it was finally replaced. The closing date was changed multiple times, we finally closed on 08/20, and still on 10/02 the closing attorneys were sending emails requesting signatures in documents that were forgotten at time of closing. In short, the crew in NC must get it together because the experience was far from great, I had recommended a couple of friends from Germany, and they ended up backing out and losing their deposit because they were very poorly treated as well. I would not recommend anyone to buy a house from Lennar in NC. I have kept all communications between us and the Lennar agent to prove everything I have stated here is true. ... More

Biggest issue revolved around the Lennar Mortgage loan team. Kept asking for ridiculous amounts of documents and statements. Felt I was bring criminally investigated, and not purchasing a home. Even after the loan closed the loan team asked me for statements. Loan team was very difficult to work with and despite complaints to supervision and management, the loan team kept asking for documents. I had to write a statement why I use my checking account to pay my credit card bills. Far too many regular purchases made by me required the loan team for unreasonable supporting documents.

I would not recommend this builder. Throughout the process, they were unwilling to discuss or accommodate any changes, even reasonable ones. Several mistakes were made during construction, but instead of taking responsibility or working toward a fair solution, they refused to acknowledge them. The closing process was extremely difficult — they pushed to close three months before the original commitment date and showed no flexibility or willingness to work with the buyer. Overall, it was a frustrating and disappointing experience from start to finish.

The condition of house was bad. Until yesterday I had toilet seat issues. I dont mind them charging me couple thousands more and give better quality. I have had so many issues but they were prompt to resolve. I should not have had the issues in the first place to begin with. You can check my request history. I still have to raise another request as the door does not get latched properly near garage. I felt this house was rushed to close rather than spending time to provide the quality. Highly disappointed. Would not recommend any more purchases with Lennar. I have heard great things about Lennar until I moved and owned one. ... More

Worst experience ever. Completely unresponsive to any question we had. The minute we signed the agreement to purchase and sent over the deposit it was all down hill and a horrible experience. Buying are first home was suppose to be a memorable happy experience and all I have is frustration and buyers remorse because how bad the customer service was. 100% will not recommend buying a new Lennar home to anyone.

This was a terrible experience and I will never recommend someone buying from Lennar. The houses will sell due to the location but overall. Worse experience with Lennar and communication and lying.

The Homebuying experience was terrible specially the financial approval process. IWe had a lot of issues with the loan process . We put 2/3 for downpayment and we really thought that was enough. The questioning of where we got our funds for downpayment to money paid on our debt even with records we provided were not enough. I guess the only positive thing for me came from the credit report not having my social security right. The prove of accounts that were not mine was troublesome . I went out of the Country to prove that those accounts showing in my credit report were not mine. After talking to a few neighbors that went thru the same I said well I was not the only one. I’m sorry I don’t have any positive feedback to give you. ... More

I contacted a Lennar representative about the holes in my backyard caused by the landscaping company. Customer care stated that someone would be out to correct the problem three weeks ago as of today 9-16-25 nothing has been done.

They lied about HOA price. When I try to get answers they all hide like cockroaches. Try to play the dumbest game with me. I still waiting for an answer.